Sector
Healthcare
Size
14,000 active profiles
Location
Canada
Timeframe
2022
Challenge
This government entity faced persistent issues in managing medical and duty travel, particularly with a high number of “no-shows” and cancellations for flights. The government entity required a reliable solution to better coordinate between patient, escorts and staff travelling, healthcare facilities, and the airline.
The lack of communication systems greatly impacted on the ability to inform relevant parties about change of travel plans , leading to financial losses and missed appointments, causing frustration for all parties involved.
- Lack of streamlined communication.
- Client/patient profiles scattered across systems.
- Labor-intensive and error-prone management of different travel needs—such as special medical requirements and escort arrangements.
- Lack of data for reporting purposes.
One end-to-end platform
To address these challenges, this government healthcare department implemented the Nomadis platform, which streamlined healthcare travel workflows and improved visibility on travel logistics.
Centralized profiles consolidate traveler information to avoid duplication and incorrect or outdated information.
Key metrics (attempted vs. completed flights, cancellations) are tracked to improve data-driven decision-making.
Our cloud-based solution allows for seamless data sharing, enabling real-time patient data access and improved service coordination.
Generation of billing reports allowing for accurate financial tracking and reporting.
Outcomes
Significant reduction in no-shows
- Reduction in no-shows due to enhanced communication flow and ability to track travel requests in real-time.
- Fully digital travel booking workflows resulting in timesaving, increased efficiency and reduced manual errors.
- Enhanced cross-team communication with a single platform allowing team members to coordinate travel between all stakeholders.
Improved forecasting
- Optimized financial reporting thanks to accurate expense tracking, ensuring transparency and accountability in travel spending.
- Improved data accuracy with real-time system integration.
